Many Happy Returns
You get a full refund within the first 14 days. No quibble - your money back guaranteed - if you’re not 100% pleased with your purchases. For goods returned within 30 days, you get a full credit note. Our credit notes are valid forever. Of course the product must be unworn, in the state you received it & in the original packaging
so no exchanges for Tutus, False Teeth, Masks, Wigs, Stockings, Tights, Borat ManKini's & Underwear.
Return Instructions - to make it easy
- Phone us on +353 51 338269 to arrange return
- Send back goods in original packaging, labels attached
- Costumes in unsealed bags may be tried on for size
- Please note that accessories in sealed bags – contained in costume packs must be returned un-opened
- You must return goods within 14 days of delivery
- If you want to exchange a costume based on size please note we will need to charge you €4.99 to ship the item out to you again
- You must include the sales receipt: we need to scan the return & send you the refund. Plus, we need to record the reason you were not 100% satisfied
- Returned costumes must not smell of perfume, smoke or body odours
- Everything (costume garments & accessories) must be included.
Please send goods to our Return Address
Riverstown Business Park
Refunds are for purchase price of the item. Packaging & Shipping costs are responsibility of the customer.
Halloween & Christmas are exceptionally busy. At these times, please allow us up to 14 working days to process your refund.
You have statutory rights. The “Distant Selling Act” is there for your protection. We guarantee to respect both spirit & letter of the law. We will do our best to make sure you are at least 100% satisfied.